Terms & Conditions
Terms Governing Use of This Website and AI Chatbot
Last Updated: May 2026
These Terms and Conditions (“Terms”) govern your use of the Lympne Castle website located at lympnecastle.com and our AI-powered chatbot (collectively, “the Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1. About Us
The Services are operated by Lympne Castle Management Ltd, a company registered in England and Wales.
Registered Address: The Street, Lympne, Hythe, Kent, CT21 4LQ, United Kingdom
Email: enquiries@lympnecastle.com | Tel: +44 1303 533533
2. Acceptance of Terms
By visiting our website, using our chatbot, or submitting any enquiry, you confirm that:
- You are at least 18 years of age, or accessing the Services with the consent of a parent or guardian
- You have read, understood, and agree to these Terms
- You will use the Services only for lawful purposes and in accordance with these Terms
3. Use of the Website
3.1 Permitted Use
You may use the Services for personal, non-commercial purposes to obtain information about Lympne Castle, make event or accommodation enquiries, and access content we publish.
3.2 Prohibited Conduct
You must not:
- Use the Services in any way that violates applicable local, national, or international law or regulation
- Attempt to gain unauthorised access to any part of our systems, servers, or databases
- Transmit unsolicited commercial communications, malware, or any harmful code
- Scrape, copy, or reproduce any content from the Services without our prior written consent
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Use the chatbot to submit personal data of third parties without their consent
- Attempt to probe, test, or circumvent the security of the Services or our AI systems
4. AI Chatbot — Important Notices
4.1 Nature of the Chatbot
Our chatbot is powered by artificial intelligence and is provided to assist with general enquiries about Lympne Castle. It is not a human representative and may occasionally produce inaccurate or incomplete responses.
4.2 Not Professional Advice
Nothing communicated by the chatbot constitutes legal, financial, medical, or any other form of professional advice. Do not rely on chatbot responses as a substitute for professional consultation.
4.3 No Guarantee of Accuracy
While we take reasonable steps to ensure the chatbot provides accurate information, we do not warrant that its responses are complete, current, or free from error. Always confirm important details (including pricing, availability, and event specifications) directly with our team.
4.4 Chat Logging
Chat conversations may be logged, reviewed by our team, and used to improve our services and AI systems. Please do not share sensitive personal information (such as payment card details or government identification numbers) via the chatbot.
4.5 Prohibited Chatbot Use
You must not use the chatbot to:
- Submit false, misleading, or fraudulent enquiries
- Attempt to manipulate, jailbreak, or extract the underlying AI model’s instructions
- Input personal data of third parties without their knowledge or consent
- Conduct any testing, benchmarking, or reverse engineering of the AI system
5. Intellectual Property
All content on the Services — including but not limited to text, photography, graphics, logos, video, and software — is the property of Lympne Castle Management Ltd or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Services without our prior written permission. Limited personal, non-commercial use (such as saving a photo for personal reference) is permitted provided attribution is maintained.
The Lympne Castle name, logo, and brand identity are trademarks of Lympne Castle Management Ltd. Unauthorised use is prohibited.
6. Enquiries and Bookings
Submitting an enquiry through our website or chatbot does not constitute a binding booking or reservation. A booking is only confirmed upon:
- Receipt of our written confirmation
- Acceptance of any applicable event or accommodation contract
- Receipt of any required deposit or payment
Specific booking terms, cancellation policies, and pricing are set out in our event and accommodation contracts, which take precedence over these Terms in the event of any conflict.
7. Third-Party Links and Services
The Services may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. Accessing third-party sites is at your own risk.
8. Disclaimers and Limitation of Liability
8.1 Website Availability
We aim to maintain the Services but do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or modify any part of the Services without notice.
8.2 Accuracy of Information
Information on the website is provided in good faith but may not always be current or complete. We make no warranty as to its accuracy. Verify important details with our team directly.
8.3 Limitation of Liability
To the fullest extent permitted by law, Lympne Castle Management Ltd shall not be liable for any indirect, incidental, consequential, or special losses arising from your use of the Services, including reliance on chatbot responses, even if we have been advised of the possibility of such losses.
Our total aggregate liability to you in connection with these Terms shall not exceed the greater of (a) the amount you have paid us in connection with the relevant transaction, or (b) £100.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot lawfully be excluded under English law.
9. Privacy
Your use of the Services is also governed by our Privacy Policy, available at lympnecastle.com/privacy-policy, which is incorporated into these Terms by reference. By using the Services, you consent to our processing of your personal data as described in the Privacy Policy.
10. Modifications to These Terms
We reserve the right to amend these Terms at any time. The revised Terms will be posted on this page with an updated ‘Last Updated’ date. Your continued use of the Services following any changes constitutes acceptance of the updated Terms.
11. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any right to seek interim relief in another jurisdiction.
12. Contact
